At Pink Walnut, we strive to ensure your satisfaction with our handcrafted decor products. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward Refund and Returns Policy to make the process as seamless as possible.

1. Returns: We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be unused and in the same condition as received, with all original tags and packaging intact.

2. Initiating a Return: To initiate a return, please follow these steps:

• Contact our customer service team at [customer-service@pinkwalnut.com] with your order number and the reason for the return.
• Our customer service team will guide you through the return process, providing you with a return authorization and shipping instructions.

3. Shipping the Return: Customers are responsible for the return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service to ensure the safe return of the product.

4. Refunds: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

5. Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.

6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will work with you to replace the item or issue a refund, including any shipping costs.

7. Cancellations: If you need to cancel an order, please contact us within 24 hours of placing the order. Once the order has been processed and shipped, it cannot be canceled.

Contact Information: For any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team at [customer-service@pinkwalnut.com].

Thank you for shopping at Pink Walnut, where your satisfaction is our priority!